Privacy Policy
Last updated: 31 July 2026
This policy explains what Hovis collects, why, and what you can do about it. Hovis is the AI coach and course app for REI School, LLC and REIBIZ, operated by REI School, LLC ("we", "us").
What we collect
Information you give us
Your name, email address and phone number, when you start a trial or when your account is created after a purchase.
The questions you ask Hovis, and the answers it gives. We keep these so the app can hold a conversation, and so we can see which topics students struggle with and improve the training.
Deal information you enter into the deal analyzer - purchase price, rent, repair estimates, ARV and similar figures - so Hovis can run the numbers and explain the result.
What you tell Hovis about your situation - your available capital, experience level, goal, strategy and market - so its answers are relevant to you rather than generic.
Feedback you submit.
Information collected automatically
Your progress through lessons - which lesson, how far through it you are, and whether you finished.
Usage and device information through Google Analytics, including how you arrived at the site.
In-app payments
Push notification details if you turn notifications on: an anonymous device address supplied by your browser, plus your browser type. Turning notifications off removes it.
Eligible signed-in users may purchase a Lifetime Membership or Monthly Membership in the iOS app through Apple's App Store. Apple processes the payment, and REI School does not receive or store your full payment-card details. The Monthly Membership is an auto-renewing subscription that continues until canceled in your App Store settings. REI School receives limited Apple purchase and subscription records to verify purchases, unlock and restore access, prevent duplicate grants, and handle renewals, expirations, refunds, and revocations. Purchases made on the REI School website remain subject to the website payment provider's terms and privacy practices.
What we do not collect
We do not ask for or store government identification, social security numbers, or bank account numbers.
We do not track your location.
Why we use it
To give you access to the courses and to Hovis, and to keep you signed in.
To answer your questions, remember your conversation, and personalise the coaching.
To save your place in a lesson so you can pick up where you left off.
To send you service messages about your account, your trial, and your training - by email, SMS, or push notification if you enabled it.
To understand which lessons and questions matter most, so we can improve the content.
To keep the service secure and prevent abuse.
We do not sell your personal information, and we do not share it with advertisers.
Who else processes it
We use a small number of service providers to run Hovis. They only handle your information to provide their service to us:
GoHighLevel - customer records, email and SMS
Supabase - the database holding lessons, progress and conversations
Railway - hosting the application
Amazon Web Services - storing and delivering course video and audio
Anthropic, Google and other AI providers - generating Hovis's answers and understanding your questions
Groq - converting speech to text when you use voice
ElevenLabs - Hovis's spoken voice
Google Analytics - understanding how the site is used
We may also disclose information if the law requires it, or to protect our rights or the safety of others.
Artificial intelligence, and its limits
Hovis generates answers using AI trained on Brad Hovis's own teaching material. Its answers are education, not professional advice. They are not legal, tax, accounting, investment or financial advice, and they are not a substitute for a qualified professional. Real estate decisions carry real financial risk. Always verify anything important independently before acting on it.
Your questions are sent to our AI providers to generate an answer. Files you upload — photos, spreadsheets, deal sheets — are also sent to those same AI providers so the app can read the numbers. These files often include a property address and financial figures.
How long we keep it
Your account information is kept while your account is active.
Conversations, questions and progress are kept while your account is active so the app keeps working as you expect.
If you ask us to delete your account, we remove your personal information within 30 days, except where we are required to keep records for legal or accounting reasons.
Your choices
You can ask us to:
see the personal information we hold about you;
correct anything that is wrong;
delete your account and personal information;
stop sending you marketing messages - every email has an unsubscribe link, and you can reply STOP to any SMS;
turn off push notifications, in the app or in your device settings.
Depending on where you live you may have additional rights, including under the California Consumer Privacy Act or the UK and EU General Data Protection Regulation. We honour those requests through the same address.
Children
Hovis is for adults. It is not directed at children and we do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
Security
Course video and audio are served over encrypted, time-limited links, so a file cannot be shared with someone who has not paid for it. Traffic is encrypted in transit. No system is perfectly secure, and we cannot guarantee absolute security.
Changes
If we change this policy we will update the date at the top and, where the change is significant, tell you in the app or by email.
Contact
REI School, LLC
11001 W 120th Ave, Suite 400
Broomfield, Colorado 80021
United States
[email protected]